Business Excellence
The ambition to enshrine Business Excellence in our operations is a fundamental of our Vision Statement, and is evidenced in a great many ways across the organisation:
- External accreditations to benchmark the quality of our work from Charter Mark, Investors in People, The Centre for Sheltered Housing Studies, the TSA, and others.
- The use of benchmarking clubs to gauge our performance and develop good practice.
- Links to commercial organisations, such as the Chamber of Commerce, and Vistage to garner expertise and good practice models from the private sector.
- Using Value Based Management techniques to drive performance and reduce waste and unnecessary process costs.
- Using Best Value Reviews to scrutinise service areas and ensure they are “fit for purpose”.
These all important mechanisms are supported by a workforce who are passionate about their work and committed to continuous improvement. This passion is driven by a commitment not simply to business excellence itself, but to harnessing it to social ends.
We are in business for people, not profit, and that underpins everything we do.
Jim Lunney
Chief Executive
"Johnnie" Johnson Housing
