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Performance

"Johnnie" Johnson Housing Trust Performance Information

Effective performance management is at the heart of "Johnnie" Johnson Housing Trust's (JJHT) drive to secure continuous improvement in delivering high quality, efficient, user-focused services.

JJHT is constantly striving to deliver a top quality, cost-effective service to meet the needs and growing expectations of our customers. We need to continue to improve and demonstrate this improvement through the use of performance management.

Performance management is important as it enables us to:

focus on the JJHT priorities (see our Corporate Plan on the Publications page for details)
set targets aimed at improving services and measure progress
identify and tackle poor performance
be accountable to our customers
help ensure we provide value for money.

Performance information enables us to compare with other organisations and to see what represents the best standards of performance and service provision.

JJHT Business & Financial Planning Timeline

This tells you when and how JJHT plans for its future - how we plan for the Coporate Plan, Departmental & Team Plans and Financial Planning

Business Improvement Strategy

JJHT has a robust Business Improvement Strategy in place which seeks to

§ provide support for managers in bringing about improvements as part of a systematic programme.

§ build on our commitment to continuous improvement by introducing a structured approach which will be adopted throughout JJHT.

• and enable us to evidence how we have improved.

Performance Management Framework

JJHT’s Performance Management Framework has been developed to provide a simple guide to our approach to ensuring that we are accountable for the economic, efficient and effective achievement of outcomes through appropriate monitoring and reporting arrangements.

The rest of this page provides key documents relating to the management and reporting of our performance:

Documents:

Current Year

Performance Plan 2010/11

Previous years

Year end KPI report (2009/10)

Performance Report (2009/10) - due for publication September 2010

Performance Plan (2009/10)

Performance Plan (2008/09)

Performance report (2008/09)

The Performance Plan is a publication of JJHT’s performance over the past 12 months. It also summarises some of the main priorities for JJHT over the coming year.

The publication of an annual Performance Plan brings all our activities together in a single document, so that the whole organisation works in support of the Corporate Plan. It sets out:

How we performed in that particular year
Our performance targets for the next 3 years

Key Performance Indicators Monthly Reports December 2010

October 2010

September 2010 August 2010

May 2010

February 2010

January 2010

December 2009

October 2009

September 2009

August 2009

June 2009

May 2009

April 2009

February 2009

January 2009

December 2008

November 2008

October 2008

August 2008

June 2008

Main Report Appendix 1 Appendix 2

May 2008

Main Report Appendix 1 Appendix 2

April 2008

Main Report Appendix 1 Appendix 2

Year End Performance Report 2007/08

This is the year end corporate performance report for 2007/2008. The report is structured around the principles of the Performance Management Framework, the overarching performance information which reflects the organizational corporate performance underpinned by specific service-related performance information.

Mock Housing Inspection

10 April 2008 “Johnnie” Johnson Housing were awarded two stars out of a possible three following a mock inspection from consultants YC Change using the Audit Commission inspection framework.

The Audit Commission is an independent body responsible for making sure that public money is used to best effect.

The YC Change inspectors reported that the services we provide to our customers are ‘good, with promising prospects for improvement’. The outcome of the inspection was considerably better than the last one.

Commenting on the results of the inspection, lead inspector Yvonne Castle of YC Change said: “We are so pleased to see such a marked improvement in the inspection score. It shows just how much effort staff have made in developing and improving the services for customers, and also the significant focus managers and the Board are giving to the future success of the organisation. There is still work to be done, but we are convinced that you will continue this good work.”

Chief Executive Jim Lunney says: "This is fantastic news. Although the inspection highlighted areas we can do better, it also reflects the huge progress we have made since the last inspection and demonstrates our strong commitment to customer care and continuous improvement within the organisation."

More Information?

For further information on performance information please e-mail general.enquiries@jhousing.co.uk or telephone 0845 604 1095

You may find the following links useful:-

Tenant Services Authority

Homes and Communities Agency

Audit Commission

HouseMark