Performance
"Johnnie" Johnson Housing Trust Performance Information
Effective performance management is at the heart of "Johnnie" Johnson Housing Trust (JJHT) drive to secure continuous improvement in delivering high quality, efficient, user-focused services.
JJHT is constantly striving to deliver a top quality, cost-effective service to meet the needs and growing expectations of our customers. We need to continue to improve and demonstrate this improvement through the use of performance management.
Performance management is important as it enables us to:
- focus on the JJHT priorities (Corporate Plan link)
- set targets aimed at improving services and measure progress
- identify and tackle poor performance
- be accountable to our customers
- help ensure we provide value for money.
Performance information enables us to compare with other organisations and to see what represents the best standards of performance and service provision.
The following pages provide information on the key activities relating to the management and reporting of our performance:
Documents:
The Performance Plan is a publication of JJHT’s performance over the past 12 months. It also summarises some of the main priorities for JJHT over the coming year. Early in 2008 we published our Corporate Plan, which will set out the priorities of JJHT over the three years from 2008 – 2011
The publication of an annual Performance Plan brings all our activities together in a single document, so that the whole organisation works in support of the Corporate Plan. It sets out:
• How we performed in 2007/08
• Our performance targets for 2008/09, 2009/10 and 2010/11
JJHT’s Performance Management Framework has been developed to provide a simple guide to our approach to ensuring that we are accountable for the economic, efficient and effective achievement of outcomes through appropriate monitoring and reporting arrangements.
June 2008
Main Report Appendix 1 Appendix 2
May 2008
Main Report Appendix 1 Appendix 2
April 2008
Year End Performance Report 2007/08
This is the year end corporate performance report for 2007/2008. The report is structured around the principles of the Performance Management Framework, the overarching performance information which reflects the organizational corporate performance underpinned by specific service-related performance information.
JJHT has a robust Business Improvement Strategy in place which seeks to
§ build on our commitment to continuous improvement by introducing a structured approach which will be adopted throughout JJHT.
• and enable us to evidence how we have improved.
Mock Housing Inspection
10 April 2008 “Johnnie” Johnson Housing were awarded two stars out of a possible three following a mock inspection from consultants YC Change using the Audit Commission inspection framework.
The Audit Commission is an independent body responsible for making sure that public money is used to best effect. They will carry out the real inspection during the course of 2008/2009.
The inspectors reported that the services we provide to our customers are ‘good, with promising prospects for improvement’. The outcome of the inspection was considerably better than the last one.
Commenting on the results of the inspection, lead inspector
Chief Executive
More Information?
For further information on performance information please e-mail general.enquiries@jhousing.co.uk or telephone 0845 604 1095
You may find the following links useful:-
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