Anti-Social Behaviour
“Johnnie” Johnson Housing is committed to dealing with anti-social behaviour so that all residents can enjoy peaceful occupation of their homes and staff and others working on behalf of the Trust can carry out their duties unhindered. The Board has published a policy and procedures for dealing with reports of anti-social behaviour, which is any behaviour that imposes suffering on others or is likely to do so.
- What should I do if I am a victim of Anti-Social Behaviour?
- If this does not work, what should I do next?
- What action can I expect after reporting the incident to the Leasehold Team?
- What will happen if the problem continues?
What should I do if I am a victim of Anti-Social Behaviour?
Where possible and there is no risk of violence, you could try to solve the problem yourself. By talking to your neighbours and seeing each other’s point of view you may be able to resolve the situation. You should also start to record the times and details of incidents as this could be useful if further action is required in future.
If this does not work, what should I do next?
You should report the matter to our Leasehold Team either in writing, by telephone or via email. When you report an alleged incident of Anti-Social Behaviour you will be asked to outline the nature of the behaviour you have experienced so that your Housing Manager can assess the seriousness of the situation. If you would like to report an incident online, please click here.
What action can I expect after reporting the incident to the Leasehold Team?
Your report will be referred to your Housing Manager who will investigate the matter. Your complaint will be logged on the computer system so that progress in dealing with your report can be monitored. You will receive an acknowledgement in writing together with this guidance and an incident form.
In serious cases you will be contacted within 2 days working days and an appointment will be made to visit you within 5 working days.
In exceptional cases we will take immediate action e.g.; if you have to leave your home due to violence.
In less serious incidents you will be contacted within 3 working days and if appropriate an appointment made to visit you, which will be within 15 working days from reporting the complaint.
In all cases your Housing Manager will discuss the alegation with you and advise you of the course of action to be taken.
What will happen if the problem continues?
If the matter cannot be resolved our staff will: -
· Devise an action plan with you and clarify what you should do e.g.: keep incident diaries, report incidents to other agencies, e.g.; the Police, Environmental Health and enlist the help of neighbours
· Explain clearly what the Trust will do. This could involve contacting other landlords or agencies, writing to the other party, visiting the other party or visiting neighbours.
· Consider further action such as an injunction, possession order, demotion of tenancy or an Anti-Social Behaviour Order. The legal remedies will be clearly explained to you.
· Advise you on what will be required by way of evidence and inform you of the likely timescales involved.
We cannot always guarantee to resolve a situation in the way you would like but we will always discuss the matter fully with you and give you clear feedback and what action the Trust can and cannot take in the circumstances.
