Having Your Say
Being consulted
Opportunities to get involved
Residents associations
Consultation is an essential part of our management services and is a way of arriving at better solutions. We may not always agree but, if we disagree, we will find out why. The Trust depends upon feedback on your problems and needs so that we provide the best services possible within our resources.
We will consult you about various matters concerned with the management of your home either by sending letters to all owners concerned, displaying notices on schemes with communal areas or by holding meetings.
- The Trust must consult residents when we propose to carry out work which will result in charging more than £250.00 per property or entering into a contract for more than 12 months which would cost the resident more than £100 per year. We will invite you to make observations on the cost, needed to carry out the work and nominate and select the contractor.
- Trust staff will meet with you at least once a year at your scheme. We will hold meetings to discuss the annual service charge and the accounts for the previous year and the budget for the next financial year.
- The Trust will consult with leaseholders on changes in management arrangements and services.
You will be allowed a reasonable period (usually a minimum of 28 days) to make your views known, and we will undertake to consider, carefully, all representations, before making a decision. Having consulted you, we will let you have our decision and reasons in writing.
We value the contributions made by leaseholders in running Residents’ Associations and contributing to policy development through membership of the Leaseholders’ Advisory Panel.
The Leaseholders’ Panel meets with Managers of the Trust twice a year to discuss improvements to the way we deliver services to Leaseholders and changes in policies which affect leaseholders.
We have recently established and e-mail group for residents. We send proposed policies and procedure and invite comments and observations from residents before they are implemented. If you are interested in joining this group please discuss with your Housing Managers.
The Trust actively promotes the establishment of Resident Associations.
Resident Associations can act as a body for representing and promoting the views of residents to the Trust and other agencies and may also act as a focus for social activities. Your Housing Manager will be happy to provide support and guidance to any potential and existing Resident Associations.
In order to be recognised, membership of the Association should be open to all residents and we expect each Association to follow the advice in our Resident Participation Policy, copies of which are available from your Housing Manager.
