Contact Us
We value suggestions and complaints, because they help us to put things right when they go wrong. We value compliments, because they tell us when we get it right. That is why we want to encourage customers to complain or praise us whenever appropriate.
If you are unhappy with any aspect of our service, you can let us know. For information on our complaints procedure, please click here. The complaints procedure has three stages; you only proceed from one to the next if you are not happy with the response you have received.
You may contact us in the following ways:-
In Writing
Leasehold Services Manager,
Astra House,
Spinners Lane,
Poynton,
SK12 1GA
By Telephone
0845 600 1767 (Calls are charged at a local rate.)
By Email
Please email the Leasehold Team leasehold@jjhousing.co.uk where staff will make arrangements for the Leasehold Services Manager to contact you.
