FAQ's
Below we have answered some of our most frequently asked questions. However if your question has not been answered here, we would be very pleased to hear from you. You can email us your question at general.enquiries@jjhousing.co.uk
- What is a Housing Association? Is it run by the government?
- Where do you have housing?
- What type of housing do you have?
- Who can apply for housing? Are there any age restrictions?
- What information do I need to give when I apply?
- Do I have to already reside in the area where I wish to find accommodation?
- How do I get on to your waiting list?
- Can I register for more than one property?
- How long will I have to wait for a property?
- How much rent do you charge?
- I am on a low income - can I get help with the rent?
- What is your lettings policy?
- What can I do if I am unhappy with the service you provide?
What is a Housing Association? Is it run by the government?
Housing Associations in the United Kingdom are independent not-for-profit bodies that provide low cost housing for people in housing need. They are now the United Kingdom's major providers of new homes for rent, while many also run shared ownership schemes to help people who cannot afford to buy their own homes outright.
Housing Associations are 'Registered Social Landlords' not private landlords. They are non-profit making - any trading surplus is used to maintain existing homes and to help finance new ones. They are not run by the Governemnt, but they work closely with local authorities to help develop affordable housing for rent.
"Johnnie" Johnson Housing is a not-for-profit organisation dedicated to providing homes and services that people value. We currently provide almost 5,000 homes for the widest possible cross section of the community.
We manage, or have developed homes in the following local authority areas.
|
Alnwick |
Bassetlaw |
Berwick upon Tweed |
Blyth Valley |
Bradford |
|
Bury |
Castle Morpeth |
Chesterfield |
Chester -le-Street |
Conwy |
|
Doncaster |
Gateshead |
High Peak |
Kirkless |
Lancaster |
|
Liverpool |
Macclesfield |
Manchester |
Newark |
Newcastle upon Tyne |
|
North Herts |
North Tyneside |
Nottingham |
Rochdale |
Rossendale |
|
Rotherham |
Sefton |
Sheffield |
South Lakeland |
Stockport |
|
Tameside |
Trafford |
Tynedale |
Wansbeck |
What type of housing do you have?
We provide housing for the widest possible cross section of the community, including:
- Retirement housing
- General needs housing
- Special needs
- Retirement leasehold
- Shared Ownership
Further information on the different types of housing we provide can be found in the section 'Looking for a home'.
Who can apply for housing? Are there any age restrictions?
Anyone over the age of 16 can apply. Applicants between the ages of 16 and 18 will be required to provide a guarantor and we strongly recommend that 16/17 year olds seek advice from Social Services and/or the Local Authority Homeless Services.
Applicants looking for retirement housing must normally be 60 years of age. In the case of couples, one partner should have reached 60. However in certain circumstances, we can consider applicants for retirement housing under the age of 60, e.g. someone who is registered disabled and is in receipt of Disability Living Allowance. Some of our schemes have a specific age limit. For example, a development may have an age limit of 50+ to respond to a shortage of housing in the area for this particular age group. You will be advised of any age restrictions on application.
At ‘Johnnie’ Johnson Housing we have a clear Equal Opportunities Policy. We welcome applications, regardless of your race, colour, ethnic or national origin/citizenship, age, sex, disability/ appearance, religion, marital status or sexual orientation. We use the information you give us to ensure that we operate this policy in a fair way.
What information do I need to give when I apply?
When you apply for housing with us you will be asked some questions about yourself and anyone else moving with you. You will also be asked about your housing requirements and your existing circumstances. Any information you give us will be treated with the strictest of confidence. If we have suitable properties for you, your details will be recorded on our housing register and we will contact you when a property becomes available.
Do I have to already reside in the area where I wish to find accomodation?
Some schemes are governed by a local lettings policy, which will normally require that the applicant has a local connection to the area. Please check with our Customer Services Team about individual schemes.
How do I get on your waiting list?
There are several easy ways to register for housing with us:
- By Telephone
Simply call our helpful and friendly Customer Services Team on 0845 604 1095 (Mon-Fri 8.30am - 5.30pm)
- In Writing
Please write to us at 'Johnnie' Johnson Housing Trust, Astra House, Spinners Lane, Poynton, SK12 1GA.
- By Email
The address is general.enquiries@jjhousing.co.uk
- Here via our website
Please visit Find a home and complete the enquiry form.
Can I register for more than one property?
Yes. There is no limit to the number of schemes you can apply for, although there may be times when the waiting list for a particular scheme is closed due to high demand.
How long will I have to wait for a property?
Some of our properties may have immediate vacancies and no waiting list, whilst others will have infrequent vacancies and a full waiting list. It is difficult to gaurantee a timescale in which you will be offered a property, as this depends on several factors e.g how many properties become available, how many priority applicants are waiting and your own particular circumstances. We will however, do our best to help and give you realistic advice about your prospects.
Rents are set depending on the type and location of each property and the facilities and services provided. Check out sample rents on Find a Home.
I am on a low income - can I get help with the rent?
You may be able to claim housing benefit to help with the rent. If we offer you a home we can find out you if you will qualify for it and we’ll work out how much rent you will have to pay.
We have an allocations policy, which is a framework in which we allocate our homes. The policy is backed up by clear procedures, which are regularly reviewed to ensure that we comply with any changes in the law and to make sure they help us to achieve our objectives.
A copy of our allocations policy is available on request, together with a Code of Guidance to assist with the interpretation and implementation of this policy.
What can I do if I am unhappy with the service provided by 'Johnnie' Johnson Housing Trust?
Please tell us. We take our customers’ views very seriously and we will always try to solve any problems you may have. We have a Complaints Policy to help us deal with all complaints fairly. For more information on how to complain please click here
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