Site Map

Astraline (24hr Alarm Monitoring Service)

"Johnnie" Johnson Housing Astraline Services

Telecare Service
Telehealth Service
Out of Hours (emergency) Repairs Reporting Service
Anti-Social Behaviour Logging Service
Lone Worker Safety Service

View our latest newsletter here
2009 performance review

Astraline provides a range of services for 80+ corporate clients, both public and private. We take great pride in working with each customer organisation to develop services tailored to the needs of their tenants, The "one size fits all" approach is not on the menu. We currently have over 30,000 alarm connections and are committed to maintaining quality of service as the business grows.

The out of hours emergency repairs reporting service has also grown rapidly in the last year. We provide the service for about 50 landlords - about 200,000 residents. Dedicated repairs staff are employed, with additional staff brought in during the winter months to ensure service quality is maintained.

We have launched an excellent value for money Lone Worker support service, you can download the leaflet by clicking here

Excellent partnership arrangements enable Astraline customers to benefit from competitive prices on scheme warden call equipment and on procurement of dispersed alarms.

If you would like to find out how Astraline can help your organisation, call 0845 057 7091 or email newbusiness@jjhousing.co.uk

Our in-house social alarm service provides a lifeline to emergency assistance for vulnerable people in their own homes, and in the wider community for peace of mind 24 hours a day, all year round. Astraline's highly trained operators deliver a service which balances sensitivity with friendly professionalism.

Modern equipment at our control centre in Poynton ensures that assistance can be summoned at the push of a button or the pull of a cord. Most makes of "hardwired" scheme equipment are compatible with our central control.

For individual households, our Lifeline service provides peace of mind for the user, their family and friends.

A pre-programmed telephone is plugged into the customer's existing telephone socket, which can then be used as a normal telephone. When assistance is needed however, pushing a button on the telephone, or on the button 'pendant' (small enough to carry in the user's pocket or wear on a neck cord) will trigger a signal to our Control Centre.

When this signal reaches our control centre, an operator is immediately alerted, and our computer system displays the identity and personal details of the customer - their doctor, their medical needs, their family contacts etc. The operator can then both talk to the customer and summon any help that may be needed. Our control centre is staffed 24 hours a day, 365 days a year, ensuring that help and assistance is constantly available. All that is needed from the customer is a telephone socket with an electrical socket nearby.

As you'd expect from a registered charity and member of the Telecare Services Association (tsa), Astraline complies with rigorous Codes of Practice whilst keeping the cost as low as possible - for pricing information call 01625 414 016.

You can download and view our tsa certificate in the following formats: