Johnnie Johnson Housing

Tenant Information

This section of the website explains how you can get the most out of your home and tells you about the services we provide.  For a copy of our Tenant Handbook, please click here.

 

 Our commitment to you:
We have developed a charter in consultation with our tenants, setting out our commitment to provide excellent customer service.

Customer Service Charter

 ‘Your Service – Our Promise’

We always aim to provide you with an excellent service.
To ensure you receive the level of service you deserve, we promise to:
  • Treat you as an individual and with respect
  • Understand your individual needs and adjust our services accordingly
  • Be friendly and polite in our dealings with you
  • Provide you with clear information about the services you should receive and other relevant matters
  • Consult you on proposed changes to services
  • Provide opportunities for you to be involved in influencing and monitoring service standards, in ways that you prefer
  • Provide you with opportunities to comment on the quality of service you receive and to value and learn from your feedback
  • Provide you with as much choice as possible
  • Ensure our staff are committed to these standards and are fully trained in customer service
  • Ensure that any information you provide is treated in confidence
  • Respond positively to suggestions and complaints and provide feedback on any changes made
We aim to deliver service in accordance with standards agreed with tenants. These include:
  • Customer care
  • Repair response times
  • Managing service contracts
  • Providing information
  • Involving tenants
  • Dealing with complaints
We will value the diversity of all our tenants by:
  • Treating everyone fairly and with respect
  • Actively involving tenants in the management of the Trust
  • Ensuring that all new tenants are made aware of our commitment to diversity
  • Being clear about what kind of behaviour is acceptable to the Trust
  • Ensuring we support tenants who may suffer from any form of harassment or discrimination
If you have any comments about our Customer Service Charter, please either speak to your local manager, or call our Customer Services Team on 0845 6041095.  You can also email us at generalenquiries@jjhousing.co.uk or you can write to us at:
‘Johnnie’ Johnson Housing
Astra House,
Spinners Lane,
Poynton,
Cheshire
SK12 1GA
 
 
 
 
 
 
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