Make a Complaint
A number of changes are being made to improve the way the Trust handles complaints. This is thanks to a thorough review carried out by residents on the Customer Care Service Improvement Group. Members of the Customer Care Group talked to residents who have made complaints. They wanted to know what people thought about the way the Trust handled their complaint and how our the service could be improved.
Here are some of their recommendations the Group made to improve the Trust’s handling of complaints:
-
Tell complainants how services have been improved following their complaints.
-
Improve communication throughout the complaint process.
-
End each complaint with both a phone call and a letter.
-
Give 15 working days for complaints to be processed and responded to so it is a comprehensive response.
Over the next few months staff will be trained to ensure everyone is familiar with the changes being introduced following this review. The aim is ensure our staff are committed to service excellence in handling complaints.
The Customer Care Group has also reviewed the Complaints, Comments and Compliments leaflet. It includes the revised service standards.
Remember- if you want to make a complaint, comment or compliment you can either write to us at Astra House, Spinners Lane, Poynton, Cheshire SK12 1GA, or email us at complaints@jjhousing.co.uk or fill in the online form below.
* Indicates required fields.
Latest News
- › 17.04.12
Digby Lodge Easter eggstravaganza! - › 22.03.12
Benefitting from some good advice! - › 29.02.12
Exciting new homes in Holmfirth!
