North East Tenant Involvement Group
North East Tenant Involvement Group
The North East Tenant Involvement Group is open to all tenants.
Its purpose is to:
- improve communication and develop mutual understanding between customers and 'Johnnie' Johnson Housing staff/Board members
- contribute to issues concerning the strategic direction of the Trust
- make suggestions for service improvements/improved choices and influence the services tenants receive
- hold the Trust accountable to customers for performance standards achieved
- consult on policies, service standards and processes
- work jointly with 'Johnnie' Johnson Housing staff and customers on service reviews
- receive information on the work of the Trust
Tenants from across the North East region come together with regional staff and a regional Board link member, in order to review the work of the North East region. Members give input into policy reviews and influence how central services are delivered.
The group meets six times annually. (Four of these meetings coincide with meetings held by the retirment Services Tenant Involvement Group to discuss common agenda items.) Travel expenses are paid or transport to meetings can be arranged and lunch is provided.
If you would like more information about becoming involved in the North East Tenant Involvement Group, please contact us by any of the methods below:
- telephone our Customer Services Team on 0845 604 1095
- contact our North East Office at 16 Telford Court, Morpeth, Nothumberland, NE61 2DB. Telephone 01670 503300
- by email at getinvolved@jjhousing.co.uk
