Your home, your handbook

Loss of Keys

We do not keep spare keys. We can arrange for a lock change or new keys to be cut but we will charge you for this service. We suggest you keep a spare set of keys in a safe place, or with a friend or neighbour you can trust. If you think your keys have been stolen you need to tell the police and they will give you a crime number. You also need to tell your local manager if the key is part of a suited system which opens the communal doors.

Visits to your home from Johnnie Johnson housing staff
Our staff have the right to enter your home only under certain specific guidelines:

  • To inspect a repair 
  • To carry out repairs to your home or a neighbouring property. Unless it is an emergency, we will give you advanced notice and visit in working hours 
  • To assist with the welfare of a resident


Your home, your handbook

Front cover of Your home, your handbook

This is the digital version of Your home, your handbook, the Johnnie Johnson resident handbook. You can view a list of all the articles, or you can use the search field to search the entire book. Alternatively, using the categories listed, you can find relating articles about topics relevant to you.