Your home, your handbook

Useful contacts

Johnnie Johnson Housing

Telephone the Customer Service Hub 

0345 305 5335



Head Office
Astra House
Spinners Lane
SK12 1GA

In person

Reception at Astra House
Your Neighbourhood Housing Officer (NHO)
Your Independent Living Coordinator (ILC)

Regulatory and housing

Homes and Community Agency

0300 124 4500

Independent Housing Ombudsman

0300 111 3000

National Housing Federation

0207 0671 010

If you smell gas

Gas Emergency Service Provider

0800 111 999

Carbon monoxide

If you think there is an immediate danger, call the

Gas Emergency Provider

0800 111 999

See the Frequently Asked Questions for more information on how to deal with a suspected gas leak or carbon monoxide poisoning.

Domestic Violence

Freephone 24 Hour National Domestic Violence Helpline

0808 2000 247

Anti-social Behaviour

Victim Support

0808 168 9111

Action on Elder Abuse

080 8808 8141

Bullying UK

0808 800 2222



Your home, your handbook

Front cover of Your home, your handbook

This is the digital version of Your home, your handbook, the Johnnie Johnson resident handbook. You can view a list of all the articles, or you can use the search field to search the entire book. Alternatively, using the categories listed, you can find relating articles about topics relevant to you.