New rent charges coming soon

First Published: 25/02/2020

Your Rent is changing from April 2020 and you may need to make a change to your payment to us.

By now, you should have received your Statutory Notice and an accompanying letter through the post. It provides you with details of your new rent and charges where applicable, along with any changes in your payment to us. Please ensure you review the information and, if you have any queries, please contact the relevant team (see below).

Universal Credit/Housing Benefit claimants

If you have a Housing Benefit or Universal Credit Housing Costs claim, it is essential that you advise your local authority or Universal Credit of your new rent charge as it is your responsibility to manage your claim. Failure to do this may result in your housing costs not being updated to the new amount.

We recommend that you action this as soon as possible as you only have one calendar month to update your new rent amount in order for this to be backdated to the date of change. Failure to notify Housing Benefit or Universal Credit of your rent changes may result in penalties being applied to you.

Check out our handy ‘How To’ video guide for step-by-step help with reporting your rent changes to Universal Credit.

If you pay a contribution towards your rent, for example, if you receive some but not all of your rent from Housing Benefit or Universal Credit housing costs, you need to ensure that you are paying the shortfall to us.

Ways to Pay

We offer various ways to pay your rent charges. For details, visit our Money Matters website. Should you need to discuss this in more detail, please contact our Income Team on 0345 305 5335.

Contact us

Service Charges: If you have any queries about your service charges, please contact your Neighbourhood or Leasehold Housing Officer direct.

Rent payment queries: If you need benefits advice, have any queries about Universal Credit, or if you are struggling to pay your charges, please contact our Income Team on 0345 305 5335 or visit Money Matters.