Latest Update September | Coronavirus latest information and advice

Latest Update September

The Government reminded us all to limit social contact at all times. They also launched their new slogan, ‘Hands, Face, Space’ which acts as a reminder to:

  • Wash your hands regularly and use the hand sanitisers available.
  • Wear a face covering in enclosed spaces and when in close contact with people you don't know.
  • Where it is not possible to keep two metres apart, please keep a social distance of ‘one metre plus’. This means staying one metre apart, plus taking precautions which reduce the risk of transmission, such as face coverings.
  • If you experience Covid-19 symptoms please get yourself tested and isolate. Please continue to keep us updated if you develop any symptoms, test positive for Covid-19 or are contacted by the NHS ‘Test and Trace’ service by calling our customer services hub on 0345 305 5335.

In addition, new restrictions known as the ‘rule of six’ will come into force on Monday 14 September. The ‘rule of six’ means that you must not meet socially in groups of more than 6, in any setting – indoors and outdoors. You are exempt from this new rule, if you are in a support bubble which is larger than 6 people.

Support bubbles can only be formed with one other household. However, the household can be of any size, meaning there is no limit on how many people can be included in the bubble. For example, an adult could form a support bubble with a household of six people. People in a support bubble do not have to stick to social distancing rules and can visit each other’s homes and stay overnight together. However, you will have to self-isolate if anyone within your bubble develops symptoms or tests positive for Covid-19. Once in a support bubble, members of the group should not be changed and you should not have close contact with anyone outside the bubble you are in.

Independent Living Coordinators return to schemes

Our phased approach to your ILC returning to your scheme continues and hopefully you will be seeing your ILC more over the coming weeks. Unfortunately the impact of local lockdown restrictions has delayed our plans to return to schemes in those affected areas and ILCs will only continue to visit the scheme in order to carry out their weekly safety checks. We are reviewing this weekly and hope that we will be in a position to reinstate our phased return in the local areas affected as soon as possible. It’s important that we continue to follow the Government advice and keep both our colleagues and residents safe.

Accessing your communal lounge

Lounges were reopened on Monday 3 August in areas that were not affected by the local lockdowns announced in Greater Manchester, Lancashire and Yorkshire on 28 July. We are monitoring local lockdowns on a weekly basis and recognise that for residents in those areas, having no access to the lounge has been frustrating.  Whilst we advise any residents within any affected areas to avoid using the communal lounge, we have made the decision to remove the guidance signs that say the lounge will remain closed.

New signage will go up, advising residents of the guidance that must be followed whilst using the lounge. If the guidance isn’t followed we may close the lounge again. Please also be aware that if you are in a support bubble of more than six people, you will be unable to use the communal lounge.

Our main priority is, as always to keep our residents safe and well and we will continue to adapt quickly to ensure this continues. Please help us by following the advice and guidance provided in this communication.

Keeping up to date

We aim to get our latest updates out to you as quickly as we can. We can’t, however, always plan for any delays with the postal service. We are now issuing our updates by email where possible, so we can get this to you quickly.  If you are happy for us to email you for speed, please call the customer services hub on 0345 305 5335 with your email address. You can also get access to the latest information on our website  

We understand the measures are changing daily and it can cause frustrations; but the Government announced, these measures have been put in place to avoid a second national lockdown as we enter into the period of autumn and winter. As always thank you again for your continued support and patience.