Coronavirus latest information and advice

Disruption to calls

Our customer service hub are now working from home and available to take your calls; however we are currently experiencing some disruption which could impact your call getting through to us.

Please bear with us during this time.

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Your questions answered - Tuesday 17 March

We are aware that you may be concerned for yourself or a member of your family during these uncertain times and may have a number of questions around how our services will be affected.Hopefully the frequently asked questions below will provide you with the information you need. Thank you for your continued patience and support during this difficult time. We want to ensure that we are answering all your questions, so please keep these coming by emailing



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Coronavirus latest information and advice

Coronavirus is all over the news and we’d like to share with you what we are doing and let you know that we are here to help.  Our planning aims to minimise the impact the outbreak may have on the delivery of our services, as well as keeping you and your neighbours safe and well. We follow the news and the regular updates provided by Public Health England on the Government website and we are posting regular updates on this page for those who use the technology.

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