Your questions answered - Tuesday 17 March | Coronavirus latest information and advice

Your questions answered - Tuesday 17 March

1. What information/signs should we have available at schemes?

We have posters and information in place to direct visitors to the communal wash room and we are asking everyone to wash their hands on entry and exit and providing further instructions on how to stay healthy in line with Government advice. We have tried to source appropriate hand sanitisers but have been unsuccessful due to the short supply. As soon as we can source any available hand sanitisers we will make them available at the entrance to our properties.

2. Some residents are under the age of 70. What will happen here? Will they be allowed to come and go as they wish?

The only restrictions in place right now from the Government concerns those in self isolation. Please follow the Government’s guidance on self-isolation. Anyone who is not in isolation should continue to follow the current advice around staying healthy by washing hands, etc. The Government has indicated that they intend to put in place restrictions of for those over 70 in the coming weeks.

3. Will we review the stop on communal activities if the scheme is on lockdown and residents are presumably less at risk of getting COVID 19?

We will be keeping a close eye on the mental health or our residents and will respond accordingly. If anyone has any concerns about friends, relatives or themselves please contact us at your earliest convenience at communications@jjhousing.co.úk

4. Could one member of the family have a log in access to the resident’s portal and will we be posting updates of policies on there?

All our updates will be available publically on our website, so that everyone can access the latest information. Please continue to check in at www.jjhousing.co.uk or for any pressing concerns that aren't covered on the website, please contact us at communications@jjhousing.co.uk

5. Should we have hand sanitisers at scheme entry and exit points?

We have posters and information in place to direct visitors to the communal wash room and we are asking everyone to wash their hands on entry and exit and providing further instructions on how to stay healthy in line with Government advice. We have tried to source appropriate hand sanitisers but have been unsuccessful due to the short supply. As soon as we can source any available hand sanitisers we will make them available at the entrance to our properties.

6. When the isolation period starts will the residents be confined to their individual flats or will they continue to be able to use the common areas in the building?

We encourage our residents to follow Government advice around self-isolation. Any residents who are self-isolating because they have a cough or flu-like symptoms should not leave their rooms for the stated period. Anyone who is isolating because they are 70yrs old or more, or is not self-isolating, is able to use the communal areas with care and caution, remembering to follow the guidance from the Government about how to stay healthy.

7.Will the residents be able to continue using the communal laundry room and if so will contact with other residents be managed by guidelines issued by you?

Anyone who is without symptoms or is not self-isolating, is able to use the communal areas with care and caution, remembering to follow the guidance from the Government about how to stay healthy. Residents can use the communal laundry once 72hrs has past following self-isolation 

8. Will the residents be allowed to walk in the garden area?

Anyone who is not self-isolating, is able to use the communal areas inside and out with care and caution, remembering to follow the guidance from the Government about how to stay healthy.

9. Will repairs continue to take place?

Repairs will continue to be booked in the usual way. If someone is self-isolating, Fortem will not visit the property, unless it’s an emergency and in that case the repair will take place and the operative will wear the appropriate PPE. Fortem will be calling ahead to all appointments to ensure the property is safe to visit. We will advise you on future updates as and when they happen.

10. Will heating appliances continue to be serviced?

Yes, as this is part of our compliance programme. All operatives will wear the appropriate personal protective equipment (PPE).

11. What level of cleaning will take place at schemes?

We have had lengthy discussions with our cleaning teams, and are stepping up the cleaning of our properties as well as implementing stronger/more appropriate cleaning materials/fluids, and targeting particularly vulnerable areas/surfaces such handrails and other hard surfaces.

12. Are we planning on restricting non-essential visits to schemes?

For the foreseeable future, all non-essential visits to schemes will no longer take place. We are asking all residents to only receive visitors for the delivery of essential items including food and medications. We are advising residents to instruct any drivers/delivery personnel to leave essential deliveries outside rooms, negating the need for face-to-face contact. As all visitors to the properties, delivery personal will be asked to wash their hands on entry or use their own hand sanitiser.

13. What should we advise to essential people visiting the scheme?

We have posters and information in place to direct visitors to the communal wash room and we are asking everyone to wash their hands on entry and exit and providing further instructions on how to stay healthy in line with Government advice. We have tried to source appropriate hand sanitisers but have been unsuccessful due to the short supply. As soon as we can source any available hand sanitisers we will make them available at the entrance to our properties.