Moving in to your new home

Guidance for new residents

  • Prior to your move date we will phone you to confirm details and will again ask you the three screening questions
  • We will ask that you pay attention to hygiene guidelines before you enter any communal area or corridors, ensuring you sanitise your hands before entry and sanitise your hands before exiting
  • You will be expected to provide a date and timetable for your move and keep our team informed of any changes
  • You will be asked to provide details of anyone assisting with the move and you will be expected to keep those people involved to a maximum of two
  • If you wish to arrange for decoration or carpets prior to your move in, you must arrange this in advance with our team.

 Moving in

  • We encourage you to contact your removal firm as early as possible in advance of your move and confirm that they are following the Government guidelines whilst carrying out their work
  • You and your household should also try to do as much of the packing yourself as possible. However, where this is not possible, you should speak to your removal firm in advance
  • We ask that, where possible, you clean your belongings, with standard domestic cleaning products before they are handled by others, including removal firms
  • Whilst the removers are in your home, you should ensure any internal doors are open and seek to minimise your contact with the crew, maintaining a distance of at least 2 metres
  • All parties should wash their hands and avoid touching surfaces where possible, to reduce the risk of transmitting the virus
  • You should not provide refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible, which should be washed or disposed of safely afterwards

Moving in