How to register a compliment, comment or complaint

We want to deliver excellent customer service and learn from customer feedback. We value complaints as an opportunity to put things right when they go wrong and to learn from customer feedback to improve services. We also value compliments to help us understand what is working well and acknowledge the efforts of colleagues who provide a good service.

You can read our compliments and complaints policy - Complaints-and-Compliments-Policy (1).pdf [pdf] 197KB

You can read more about complaints, and the Complaints Advocate service in the JJH Handbook, Your home, your handbook

You can also review our Complaint-Handling-Code-self-assessment-form (2).pdf [pdf] 811KB, as part of the updated Ombudsman Code for Complaints, which we would like to share with you. 

You can make a compliment or register a complaint:

  • Phone: Customer Service Hub 0345 305 5335
  • Email:
  • Post: Head Office, Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA
  • In person: with your Neighbourhood Housing Officer (NHO) or your Independent Living Coordinator (ILC).

Please note that your complaint may not be logged as a complaint if it is the first time you have raised a request.