How to register a compliment, comment or complaint

We want to deliver excellent customer service and learn from customer feedback. We value complaints as an opportunity to put things right when they go wrong and to learn from customer feedback to improve services. We also value compliments to help us understand what is working well and acknowledge the efforts of staff who provide a good service. Our policy can be viewed here Complaints-and-Compliments-Policy [pdf] 169KB.

You can read more about complaints, and the Complaints Advocate service in the JJH Handbook, Your home, your handbook

You can make a compliment or register a complaint by:

  • Telephone the Customer Service Hub 0345 305 5335
  • Email
  • Letter Head Office, Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA
  • In person Reception at Astra House, with your Neighbourhood Housing Officer (NHO) or your Independent Living Coordinator (ILC)

Please note that your complaint may not be logged as a complaint if it is a first request for service