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Resident focus group! Come and join us!

Are you passionate about improvements? Can you help us shape the services we provide to you?

We are looking for people to help us shape the way we deliver our services both currently and in the future by taking part in a Focus Group. There will also be an opportunity for you to explore the various ways in which you can get involved as a Johnnie Johnson resident.

If you’ve got expertise in a particular field, we would love to hear how you can help us and influence our work.

 

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Satisfaction is not enough. Residents should think we are Outstanding

Kathryn Fox-Rogers Latest blog post from Kathryn Fox-Rogers

How do you address poor customer satisfaction, an ageing stock profile, and increasing complaints about service levels? At Johnnie Johnson Housing (JJH) we want every customer to describe us as Outstanding by 2021. It’s no small ambition and I’ll be honest – some parts of our organisation are making dramatic changes to get us there.

 

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Universal Credit update

Universal Credit (UC) is a new benefit for working age people that replaces a number of existing benefits and tax credits. It is designed to support people who have a low (or no) income with their basic living expenses and housing costs. The overall plan for UC was to be rolled out across the UK in stages; however the rollout is to be scaled back amid concerns about the migration to the new benefits system.

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The Greenhouse Project

Creating our future We encourage our people to be pioneering - it's one of the four values that define how we work together to help our residents and customers. 

Head of Independent Living Tricia Grierson made this a reality when she was selected to join the National Housing Federation's Greenhouse Project. She was part of a team that developed new ways to adapt homes for people who are growing older - to offer them dignity and to help keep them safe.

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Growing older is a gift

Yvonne Castle In her guest post on the Northern Housing Consortium blog our CEO Yvonne Castle shares her thoughts on why growing older is a positive thing, and how to really enjoy this time.

She questions why as a society we don't look more positively at ageing, suggesting that we need a culture that embraces ageing and the opportunity that it provides.

She discusses why needing less sleep and seeing the world through rose coloured spectacles can bring you joy, how 'zoning in' on happy faces can help us build more social connections and considers the ways we can all work together to support ourselves and our loved ones.

 

 

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Yvonne Castle joins the Northern Housing Consortium Board

Yvonne Castle JJH Chief Executive Yvonne Castle has been voted onto the board of the Northern Housing Consortium (NHC) – a membership body that represents the views of housing organisations in the north of England.

Yvonne is pleased to join the NHC board, which was keen to benefit from her specialism in supporting older people. JJH is a market leader in independent living, providing affordable quality housing for older people, enabling them to live independently at home for as long as possible. Yvonne will share our philosophy of “living longer, living better” with the NHC to promote awareness and continue to identify solutions to address the deficiency in good quality affordable homes for independent living for older people.

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