Latest News — articles for 2019

Resident focus group! Come and join us!

Are you passionate about improvements? Can you help us shape the services we provide to you?

We are looking for people to help us shape the way we deliver our services both currently and in the future by taking part in a Focus Group. There will also be an opportunity for you to explore the various ways in which you can get involved as a Johnnie Johnson resident.

If you’ve got expertise in a particular field, we would love to hear how you can help us and influence our work.

 

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Satisfaction is not enough. Residents should think we are Outstanding

Kathryn Fox-Rogers Latest blog post from Kathryn Fox-Rogers

How do you address poor customer satisfaction, an ageing stock profile, and increasing complaints about service levels? At Johnnie Johnson Housing (JJH) we want every customer to describe us as Outstanding by 2021. It’s no small ambition and I’ll be honest – some parts of our organisation are making dramatic changes to get us there.

 

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Universal Credit update

Universal Credit (UC) is a new benefit for working age people that replaces a number of existing benefits and tax credits. It is designed to support people who have a low (or no) income with their basic living expenses and housing costs. The overall plan for UC was to be rolled out across the UK in stages; however the rollout is to be scaled back amid concerns about the migration to the new benefits system.

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