We aim to deliver outstanding customer service. We know that we may not always get it right, but we encourage and value the voice of our residents by learning from feedback and working in partnership together to improve current and develop future services.
We believe that valuing all our feedback, including both compliments and complaints, has a positive impact on how we focus on areas that matter the most to you, and it provides us with the opportunity to put things right.
It is also nice to hear when things are working well, so we encourage you to share your positive feedback on all areas. Our colleagues are passionate about delivering our resident promise of #LoveWhereYouLive, ensuring it is brought to life in the homes and services we provide. It is great to be able to share with our team when we hear we got it right and that their efforts have contributed to your positive experience.
Other ways you can get in touch
You can talk to us and share your experience in one of the following ways:
Give your compliments and complaints to a member of our customer service hub by phoning 0345 305 5335.
Talk to either your Neighbourhood Housing Officer (NHO), Independent Living Coordinator (ILC), or Independent Living Officer (ILO) – hopefully you have these details, but if you don’t please call the customer service hub.
In writing, please post to Johnnie Johnson Housing, Astra House, Spinners Lane, Poynton, SK12 1GA
It’s worth noting that if you are raising a request for the first time, we won’t be able to log that as a complaint, but will still action your request where possible.