| Wednesday 29th June - The Principal Hotel York, Station Road, York, YO24 1AA |
| Wednesday 29th June - The Principal Hotel York, Station Road, York, YO24 1AA Arrival - 9:30am |
| Wednesday 29th June - The Principal Hotel York, Station Road, York, YO24 1AA Start - 10:00am |
| Wednesday 29th June - The Principal Hotel York, Station Road, York, YO24 1AA Lunch - 12:30pm |
| Wednesday 29th June - The Principal Hotel York, Station Road, York, YO24 1AA Recap and Next Steps - 1:00pm |
| Wednesday 29th June - The Principal Hotel York, Station Road, York, YO24 1AA Session Closes - 1.15pm |
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Resident involvement
We aim to provide the highest standard of homes and services for all our residents. We want every one of our residents to have the opportunity to be heard and to be able to feedback on and develop our homes and services. That's why we have put in place a number of resident-only conferences, forums, workshops and groups that you can attend.
Customer promise
We want you to be happy with the services you receive, so we created our Customer Promise to reinforce our ongoing commitment to provide outstanding customer service and affordable housing.
You said, we did
We take your feedback and suggestions for improvement very seriously and always work to resolve issues and concerns as quickly as we can. In our efforts to be transparent and honest, we like to share what we’ve done to improve.