Customer First update meetings

We are hosting Customer First update meetings, virtually and in-person, for our residents. These sessions are a great opportunity for residents to learn more about Customer First and ask any questions they may have. Book your place online now!

In person Online
In person
North West: Tuesday 10 May, 10:00 am – 11:30 am @Hornchurch House
 Online
Tuesday 10 May, 4:00 pm - 5:30 pm
In person
Yorkshire & Derbyshire: Wednesday 11 May, 1:30 pm – 3:00 pm @Halifax House
In person
North East: Thursday 12 May, 10:00 am - 11:30 am @Wansbeck Court
In person
Online

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Resident involvement

We aim to provide the highest standard of homes and services for all our residents. We want every one of our residents to have the opportunity to be heard and to be able to feedback on and develop our homes and services. That's why we have put in place a number of resident-only conferences, forums, workshops and groups that you can attend.

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Customer promise

We want you to be happy with the services you receive, so we created our Customer Promise to reinforce our ongoing commitment to provide outstanding customer service and affordable housing.

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You said, we did

We take your feedback and suggestions for improvement very seriously and always work to resolve issues and concerns as quickly as we can. In our efforts to be transparent and honest, we like to share what we’ve done to improve.

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