Our offer

Our service offer is known as Johnnie Johnson Housing ‘Connections’ based on the idea that it gives residents a range of opportunities to connect with us at different stages of your tenancies depending on your needs.

The offer is being developed in three levels:

Level One

This is the core offer for every resident of JJH, whatever their age, or where they live. It covers the basics of repairs, voids, rent collection, complaints ASB etc

Level Two

This is the service offer for all residents in our Independent Living schemes which we are developing and upgrading. A number of pilots are underway, including:

• Morning calls
• Combating loneliness
• New technology
• Screens in Schemes
• Safe and Secure – Fire safety checks and adaptations

Level Three

These are the services that we are gradually developing that we can offer to all residents. On the whole they will start coming on line from April 2017 and will fall into five areas:

• Safe and Secure
• Personal contact
• New technology
• Quality and Choice
• Value for Money

Our promise to you is to deliver outstanding Customer Service

What you can expect

As a customer of JJH you can expect us to:

• Always be professional and take ownership; with a 'can-do' approach
• Always be responsive, positive and take decisions
• Always be accessible and flexible
• Always be approachable and respectful
• Always treat you as an individual
• Always listen to you and learn
• Always aim for quality and efficiency

What we will do

Our Core Services for all residents, whatever their age or level of need, covers the following:

• Customer contact
• Astraline
• Repairs and Maintenance
• Property management
• Your rent
• Anti social behaviour
• JJHT Voices
• Complaints

More information can be found in the resident handbook here and a hard copy is available through your Independent Living Coordinator.