Your home, your handbook

Anti-social behaviour (ASB)

ASB is defined as:

‘Conduct capable of causing nuisance  or annoyance to a person in relation to that persons occupation of residential premises or conduct capable of causing housing related nuisance or annoyance to any person.’

This can be described as:

  • Noise nuisance 
  • Threatening behaviour 
  • Illegal activities 
  • Environmental nuisance

At Johnnie Johnson Housing we are committed to dealing with anti-social behaviour swiftly and effectively so that all residents can enjoy peaceful occupation of their homes. We have a robust policy and procedure in place to ensure our staff investigate all cases of ASB consistently and thoroughly ensuring that the safety of our customers is paramount. Copies of the ASB Policies and Procedure are available on our website at

At Johnnie Johnson Housing we will support our residents to take their own actions to minimise anti-social behaviour and, where practical, take personal steps to resolve issues that may arise.

Where possible and there is no risk, try to resolve the problem yourself. By talking to your neighbours and seeing each other’s point of view you may be able to resolve the situation. Do not approach your neighbour if you feel that you are being harassed or there is a danger of the neighbour being violent or aggressive.

How to report ASB to Johnnie Johnson Housing

  • Via our customer website (contact us) 
  • In person at our offices 
  • By calling
  • By letter 
  • Via a third party, e.g. a councillor 
  • Through one of our Independent Living Coordinators (ILC) or on site staff

At Johnnie Johnson we care about the quality of your neighbourhood and the enjoyment of your home.

All our contact information can be found on page 2.

When investigating ASB we can initially offer, where appropriate, a menu of choices to resolve the issues without the necessity for legal action such as:

  • Noise monitoring equipment 
  • Mediation
  • Restorative justice 
  • Acceptable behaviour contracts
  • Parenting contracts

However if a legal remedy is necessary we can involve the UK courts to help to protect your quality of life. Here are some of the actions we can take against those who carry on behaving in an anti-social manner.


We can apply to Court for an order against someone which states certain things that they must not do (e.g. not cause nuisance or annoyance or not use threatening behaviour).

Demotion of tenancy

This reduces the rights of a Johnnie Johnson Housing resident making it easier for us to take further action if their ASB continues.

Possession proceedings

Courts can give us the power to evict residents from a Johnnie Johnson Housing property when all other efforts to resolve or control their behaviour has failed.

Criminal Behaviour Orders (CBOs)

These orders can only be applied for by the Crown Prosecution Service and must be attached to a criminal conviction. CBOs can include positive requirements and can be sought against anyone over 10 where there is evidence that the behaviour caused was or is likely to cause harassment alarm and distress.

Dispersal powers

Police can apply the ‘Direction to leave an area’ or ‘Direction to surrender’ power if they suspect that the presence or behaviour of an individual has caused harassment, alarm or distress.

Closure orders

The Local Authority and the police can issue a closure notice on premises where there is nuisance or disorder in and around the address which can be clearly linked to the property.

Community Protection Notices (CPNs)

These are available for use by the police and the local authority where there is behaviour causing a continuing or persistent detrimental effect on quality of life and are unreasonable. e.g. noise nuisance, dog nuisance, fly tipping or graffiti.

Support for customers

Johnnie Johnson Housing is committed to supporting those affected by:

  • Regular contact with the victim
  • 24 hour reporting mechanism
  • Referrals to external support agencies including ‘Victim Support’

If you report ASB to us it will be treated in the strictest confidence. We aim to make the service we offer equally accessible to everyone in our schemes and neighbourhoods.

Service standards you can expect from us when reporting anti-social behaviour

  1. We will make it easy to report ASB
  2. You can report ASB 24 hours a day via the contact information on page 2.
  3. We will acknowledge all complaints of ASB either in writing or over the telephone, and complete a Risk Assessment at the start of every case to assess the vulnerability of the complainant.
  4. A dedicated Officer will investigate your case and a record/log will be kept of your case on our case management system. In exceptional cases we will take immediate action e.g. if you have to leave your home due to violence.
  5. If an ASB case goes to Court, we will give advice about the appropriate legal measures, the commitment we require from you and how we can support you throughout the legal proceedings.
  6. Where possible we will aim to resolve your ASB case within 2 months, extending this period if necessary with your agreement.