Protecting Your Privacy

A privacy policy is a common way for companies to provide their customers with information about all the ways their personal data is being used.

We will always provide a clear explanation of why we’re asking for information at the point we collect it, but if we combined all of those privacy notices into one big document, it wouldn’t be very clear at all. That’s because the same data can be collected and processed for very different reasons; it not only depends on whether someone is applying for housing or is already a resident, but also on the type of help we’re giving them at any one time.

This page briefly details the main reasons we process data. If there’s not enough information here then get in touch; we’ll provide you with a copy of the relevant collection form, which will tell you more.

Protecting your privacy

People who have applied to rent or purchase a property from JJH.

We collect personal information for everyone you want to house so we can allocate an appropriate property. This includes dates of birth and details about your circumstances and finances.

SENSITIVE DATA: We’ll ask you to tell us your ethnicity and sexuality because we have to monitor equality by law. We will ask you for medical information and criminal convictions to safeguard you and protect others.

SHARING DATA: We share information with local authorities as part of their allocations process, and with third parties we need references from. If successful, we share your pseudo-anonymised data with the government.

HOW LONG DO WE KEEP YOUR DATA: For one year after you no longer want to remain on our waiting list, or for 5 years if we exclude you.

Residents

A household renting from or paying service charges to JJH.

We collect personal information for everyone in your household to provide you with services and ensure your property remains right for you. If you need more support from us, we may need more information.

SENSITIVE DATA: We’ll ask you to tell us your ethnicity and sexuality because we have to monitor equality by law. If you need more support from us, we may need more information for which we’ll need your explicit consent.

SHARING DATA: We share information to contractors in order to maintain your property. If you receive assistance paying for your rent, we will share your information with local authorities. We’ll also share information when we need to protect our financial interests, from debt to utility bills.

HOW LONG DO WE KEEP YOUR DATA: for 6 years after your tenancy ends.

Need to correct your personal information?

If you’ve applied for housing with Johnnie Johnson Housing or are a current or former resident, then you can request access to or correct your information by contacting our customer services hub at: general.enquiries@jjhousing.co.uk, 0345 305 5335.

Data Protection Officer: Our Data Protection Officer can be contacted at dataprotection@jjhousing.co.uk.

GDPR

This page forms part of Johnnie Johnson Housing’s response to GDPR and the UK Data Protection Act 2018. Specifically, it’s our response to GDPR Article 12 (Transparency and the exercise of the rights of the data subject). The notices you’ll see on our data collection forms are our response to GDPR Article 13 (Information to be provided where personal data are collected from the data subject).

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain or raise a concern

If you have any concerns about our use of your personal information, you can talk to us at:

Customer services hub: TalkToUs@jjhousing.co.uk, 0345 305 5335

Write to us: Head Office, Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA

Speak to your Neighbourhood Housing Officer (NHO) or your Independent Living Coordinator (ILC).

Information Commissioner’s Office

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk