Manage your home

Here you will find everything you need to manage your home with us 24/7. Whether you want to find out more about making a payment, reporting a repair, or finding out more about your service charges, simply click on one of the buttons below.

Require help?

If you experience any problems managing your account online or getting started, please get in touch with the customer service hub and we will assist you.

Frequently asked questions

The core responsibilities of the board of directors are:

  • To define and maintain the values and objectives of Johnnie Johnson Housing.
  • To set the organisation’s strategic direction.
  • To approve policies and plans to achieve the objectives.
  • To approve the accounts and the annual budget and business plans.
  • To ensure that there is adequate delegation and good internal controls.
  • To ensure proper risk management.
  • To make decisions on important financial matters, or on issues which carry major risk, or are matters of principle.
  • To monitor the performance of the organisation and measure it against others.
  • To appoint the chief executive and fix his/her contract terms.
  • To ensure that the organisation acts within the law.
  • To ensure that governance standards are maintained.
  • To appoint and (if necessary) remove the chair of the board.

Anyone over the age of 16 can apply to rent one of our properties.

Applicants between the ages of 16 and 18 will, however, be required to provide a guarantor and we strongly recommend that they seek advice from social services and/or the local authority homeless services.

Applicants looking for our Independent Living properties must normally be 55 years of age. In the case of couples, one partner should have reached 55. In certain circumstances, however, we can consider applicants under the age of 55, e.g. someone who is registered disabled and is in receipt of a relevant disability benefit. Some of our schemes have specific restrictions on who can apply. You will be advised of any restrictions on application.

At Johnnie Johnson Housing we have a clear Equality and Diversity policy. We welcome applications from anyone regardless of age, gender, religious beliefs, ethnic or national origin, sexual orientation, marital status, physical characteristics or disability.

Using our new property website, you can bid on a maximum of 3 properties at any one time. However, if we have made you an offer of a property you will no longer be permitted to place bids and any previous bids for other properties will not be considered, pending the signing of the tenancy.

Johnnie Johnson Housing uses a Banding system to assess a person’s level of housing need. Your current housing circumstances will be assessed and you will be given the Band which reflects how urgently you need to move.

There are 5 Housing Need Bands:

Band 1 – for people who need to be rehoused urgently, for example, someone who is homeless or where there is a serious risk to their safety if they remain in their current home.

Band 2 – for people who are experiencing financial hardship as a direct result of the spare room subsidy, armed forces veterans who need to move on from time limited supported accommodation and non-priority homeless applicants.

Band 3 – for people who are threatened with homelessness within the next 56 days and are owed a ‘prevention duty’ by the local authority.

Band 4 – for people who have a housing need that does not fall into Band 1, 2 or 3.

Band 5 – applicants within this group are generally adequately housed, have no housing or support needs, but want to move to satisfy their own personal requirements.

All applications received from people who want to move into a Johnnie Johnson rented property will be assessed and placed in one of the above bands.

When allocating a property we will shortlist applicants, taking into account:

  • their housing need (i.e. their band)
  • who will occupy the property fully (see ‘How we calculate bedroom need’)
  • the effective date of their application (i.e. the date that their band was awarded)
  • any other eligibility rules such as local connection, age limits etc.

Yes, with shared ownership you can choose to purchase 100% of the property later. However, the lease for some properties may restrict when you can purchase the remaining share of your property.

View all