What is independent living?

Our independent living homes are designed to offer the perfect balance of support and independence to suit your needs, giving you the freedom to enjoy your life to the full. You are in experienced hands – with decades of housing expertise, we can help you find the right home for you.

We’re a housing provider you can trust

During the last 50 years we have provided safe, secure and affordable homes for more than 35,000 customers,, many of whom are over the age of 55, so we really are the market leaders when it comes to independent living. Our promise to our independent living customers is to help you ‘Live Longer, Live Better’, which simply means supporting you to age well and live independently in your own home for longer.

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Smart technology

We have new, innovative, and green technologies to assist you to keep in touch with us and manage your home more easily, from digital noticeboards and online forums to a customer app and online home management portal.

Community

We believe face-to-face contact is still important and carry out morning wellbeing calls, organise activities and events, and deliver other initiatives to help combat loneliness and anxiety.

Customer service

Our award-winning Customer Service Hub is available from 8.30am–5.30pm Monday to Friday, where we aim to answer your call within 20 seconds.

Safety

You will have access to our Astraline alarm monitoring service. If you fall, become unwell, or need urgent assistance, help is available 24 hours a day, 7 days a week. We also offer the latest technology-enabled care services and stylish adaptations for the home.

Eligibility

You will need to be aged 55 and over, or at least one of the applicants must have reached the age of 55 to qualify. There may be other certain eligibility criteria for some of our properties but we will let you know this when you register and apply for our homes.

Frequently asked questions

Anyone over the age of 16 can apply to rent one of our properties.

Applicants between the ages of 16 and 18 will, however, be required to provide a guarantor and we strongly recommend that they seek advice from social services and/or the local authority homeless services.

Applicants looking for our Independent Living properties must normally be 55 years of age. In the case of couples, one partner should have reached 55. In certain circumstances, however, we can consider applicants under the age of 55, e.g. someone who is registered disabled and is in receipt of a relevant disability benefit. Some of our schemes have specific restrictions on who can apply. You will be advised of any restrictions on application.

At Johnnie Johnson Housing we have a clear Equality and Diversity policy. We welcome applications from anyone regardless of age, gender, religious beliefs, ethnic or national origin, sexual orientation, marital status, physical characteristics or disability.

Using our new property website, you can bid on a maximum of 3 properties at any one time. However, if we have made you an offer of a property you will no longer be permitted to place bids and any previous bids for other properties will not be considered, pending the signing of the tenancy.

Johnnie Johnson Housing uses a Banding system to assess a person’s level of housing need. Your current housing circumstances will be assessed and you will be given the Band which reflects how urgently you need to move.

There are five Housing Need Bands and all applications received from people who want to move into a Johnnie Johnson rented property will be assessed and placed in one of the Bands. You can find out more about the Bands on our property website.

When allocating a property we will shortlist applicants, taking into account:

  • Their housing need (i.e. their Band)
  • Who will occupy the property fully (see ‘How we calculate bedroom need’)
  • The effective date of their application (i.e. the date that their Band was awarded)
  • Any other eligibility rules such as local connection, age limits etc.

Use our guide to find on how to bid on properties and manage your account. There you can find all the details you need about bidding, managing your bids, and offers of accommodation.

What is included in your rent will vary depending on the property. Some properties include bills such as water, gas, and electricity in the rent. Sometimes the service charge, which covers communal cleaning and maintenance, will also be included in the rent, but this will be a separate charge for some properties.

If you are unsure what is included in the rent for your home, you can ask your Independent Living Coordinator or contact our Customer Service team.

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