Money Advice & Support
Our Money Advice team offers confidential financial support and can help to resolve a wide range of financial challenges that are affecting you and your family.
Meet our Money Advice team
We’d like to introduce our Money Advice team who, provide our residents with information and support on how to increase and manage their income and benefits, based on their individual circumstances.
Book a confidential chat with our Money AdvisorsEmma Spencer
Income Lead
Emma.Spencer@jjhousing.co.uk
Joanne Wilson
Money Advisor (West)
Joanne.Wilson@jjhousing.co.uk
Michaela Mosse
Money Advisor (East)
Michaela.Mosse@jjhousing.co.uk
Gareth Porter
Money Advisor Trainee
Gareth.Porter@jjhousing.co.uk
How can our Money Advice team help you?
Our Money Advisors support residents manage and increase their income across our three regions, West, East and Yorkshire & Derbyshire. Money advice drop in sessions are scheduled throughout the year and offer confidential advice based on individual circumstances.
In these challenging times and during the cost-of-living crisis, we can support you with issues such as:
- Rent Arrears
- Fuel and energy costs & fuel debt
- Creating a household budget
- Understanding your bills and priority payments
- Maximising your income and reducing your outgoings
- Understanding and checking your benefit entitlements
- Completing applications for benefit and grants
- Support with benefit appeals
- Support with debt issues
- Refer you to other services that meets your needs
Get in touch with the Money Advice team
Ways you can receive support from our Money Advisors:
The team offers Money Advice drop in sessions across our properties as well as home visits for customers who are unable to attend these session on the communal spaces. Residents can also access the support available via telephone consultations or video calls on WhatsApp. To book a session please fill in the online form or contact us via email Money.Advice@JJHousing.co.uk
Try our free Budget Calculator
Grateful residents
“You’re an absolute star spending your time with me, and for the effort you put in to help me clear my credit card debts. It was really appreciated. I owe you one. Thank you so much.”
Benefits & money advice
If you have any money worries or need support with your benefits, we can help. You may find the help you need on our website, or you can call our Customer Experience Team and ask for a callback from a member of our Money Advice Team.
Wellbeing Services
The wellbeing of our residents is important to us, as we want to help people to age well and live independently in their own home, for longer.
Let’s get Digital
In an increasingly digital world, we know that you may want to be able to access information you want at a time and place suitable to you. We also know that not everyone has the confidence or skills to be able to get online.