Money Advice & Support

Our Money Advice team offers confidential financial support and can help to resolve a wide range of financial challenges that are affecting you and your family.

Meet our Money Advice team

We’d like to introduce our Money Advice team who, provide our residents with information and support on how to increase and manage their income and benefits, based on their individual circumstances.

Book a confidential chat with our Money Advisors
Emma Spencer

Income Lead

Joanne Wilson

Money Advisor (West)

Michaela Mosse

Money Advisor (East)

Gareth Porter

Money Advisor Trainee

How can our Money Advice team help you?

Our Money Advisors support residents manage and increase their income across our three regions, West, East and Yorkshire & Derbyshire. Money advice drop in sessions are scheduled throughout the year and offer confidential advice based on individual circumstances.

In these challenging times and during the cost-of-living crisis, we can support you with issues such as:

  • Rent Arrears
  • Fuel and energy costs & fuel debt
  • Creating a household budget
  • Understanding your bills and priority payments
  • Maximising your income and reducing your outgoings
  • Understanding and checking your benefit entitlements
  • Completing applications for benefit and grants
  • Support with benefit appeals
  • Support with debt issues
  • Refer you to other services that meets your needs

Ways you can receive support from our Money Advisors:

The team offers Money Advice drop in sessions across our properties as well as home visits for customers who are unable to attend these session on the communal spaces. Residents can also access the support available via telephone consultations or video calls on WhatsApp. To book a session please fill in the online form or contact us via email

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Grateful residents

Grateful residents

“You’re an absolute star spending your time with me, and for the effort you put in to help me clear my credit card debts. It was really appreciated. I owe you one. Thank you so much.”