Tenancy information

As a customer renting one of our homes, you are required to pay your rent as per the terms of your tenancy agreement. You may also be eligible to pay an additional charge, called a service charge. If you are required to pay this, it will be outlined in your tenancy agreement and we will discuss this with you before you sign your agreement.

We want you to enjoy living in your home and as a customer of ours, you have certain responsibilities as part of your tenancy agreement.

When you become a customer of ours, you will have to sign a tenancy agreement and this agreement gives you certain housing and tenancy rights and responsibilities.

When you become a customer of ours, you will have to sign a tenancy agreement and this agreement gives you certain rights and responsibilities.

As a customer who rents your home from us, in this section of our website you will find all of the renters' responsibilities, policies, and procedures relevant to your tenancy.

In a very small number of cases, we have to issue eviction notices to our customers – it is not something that we like to do, we prefer to work with you to find a successful solution.

Here you can make a safe and secure rent payment directly to us. Find out about ways to pay and find help and support with money matters.

We all know that from time to time you may need to report a repair to us or need advice on how to fix a problem around the home. The maintenance and repairs section of our website has everything you need to help rectify your problem.

Anti-social behaviour, or ASB, falls into three main categories personal, nuisance, or environmental and we are committed to tackling all forms of anti-social behaviour efficiently and effectively.