Get in touch

We are passionate about providing outstanding homes and services to you, ensuring you feel supported within your neighbourhood and that you have access to information, support, and advice as and when you need it.

Our colleagues are passionate about delivering our resident promise of #LoveWhereYouLive, ensuring it is brought to life in the homes and services we provide and customer service we deliver.

We know that we may not always get it right, but by listening to the voice of our customers and learning what matters most to you, we can work in partnership to put things right and improve our services.

If you have a query, complaint, or would like to compliment us on something, we encourage you to share that with us using the form below.

Thank you for taking the time to share your feedback.

Contact us

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Other ways you can get in touch

You can also get in contact with us and share your feedback in one of the following ways:

  • Phone:  Customer Service hub 0345 305 5335.
  • Talk to either your Neighbourhood Housing Officer (NHO), Independent Living Coordinator (ILC), or Independent Living Officer (ILO) – hopefully you have these details, but if you don’t please call the Customer Service hub.
  • Email: talktous@jjhousing.co.uk
  • In writing: please post to Johnnie Johnson Housing, Astra House, Spinners Lane, Poynton, SK12 1GA

It’s worth noting that if you are raising a concern for the first time, we won’t log that as a complaint, but will still action your request where possible.

You can also review our Complaints Policy and Complaint Handling Code Self Assessment as part of the updated Ombudsman Code for Complaints, below.