Understanding your rent and service charge documents

While you are a resident of a Johnnie Johnson property, you will periodically receive documents relating to your rent and, where applicable, your service charge. To help you understand what these contain, we have highlighted some key points in the documents below.

Your bill explained - JJH_General Needs_R_27.1.21 (002)_2

Reference number

This is your account number

Amount due

The amount due each month. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Breakdown of rent

A breakdown of what is included within your rent

Reference number

This is your account number

Amount due

The amount due each month. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Breakdown of rent

A breakdown of what is included within your rent

Your bill explained - JJH_General Needs_R_27.1.21 (002)_5

Starting date

Date that the new rent amount will be in effect from

Changes to charges

Breakdown of any changes to charges included within the rent

Starting date

Date that the new rent amount will be in effect from

Changes to charges

Breakdown of any changes to charges included within the rent

Your bill explained - JJH_General Needs_RSC_27.1.21_2

Reference number

This is your account number

Amount due

The total amount due each month (rent and service charge). If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Breakdown

Breakdown of the different elements of the amount due

Reference number

This is your account number

Amount due

The total amount due each month (rent and service charge). If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Breakdown

Breakdown of the different elements of the amount due

Your bill explained - JJH_General Needs_RSC_27.1.21_5

Universal Credit eligibility

How much of the service charge is and isn’t eligible for Universal Credit

Breakdown of the service charge

An itemised breakdown of what is covered within the service charge

Universal Credit eligibility

How much of the service charge is and isn’t eligible for Universal Credit

Breakdown of the service charge

An itemised breakdown of what is covered within the service charge

Your bill explained - JJH_General Needs_RSC_27.1.21_10

Starting date

Date that the new rent amount will take effect from

Changes to charges

Breakdown of any changes to charges included within the rent

Starting date

Date that the new rent amount will take effect from

Changes to charges

Breakdown of any changes to charges included within the rent

Your Bill explained - JJH_Leasehold_Rent-Review_27.1.21_2

Reference number

This is your account number

Amount due

The amount due each month. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Universal Credit eligibility

How much of of your service is eligible to be covered by Universal Credit and how much is not

Reference number

This is your account number

Amount due

The amount due each month. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Universal Credit eligibility

How much of of your service is eligible to be covered by Universal Credit and how much is not

Your Bill explained - JJH_Leasehold_Rent-Review_27.1.21_5

Breakdown of your service charge

A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.

Total service charge

The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.

Breakdown of your service charge

A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.

Total service charge

The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.

Your Bill explained - JJH_Leasehold_Rent-Review_27.1.21_6

Description of service charge elements

Each element that contributes to your service charge explained

Description of service charge elements

Each element that contributes to your service charge explained

Your bill explained - JJH_Shared-Owner_Rent-Review_27.1.21_2

Reference number

This is your account number

Amount due

The amount due each month (rent and service charge). If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Breakdown of rent and service charge

A breakdown of the amount due including rent, service charge covered by Universal Credit and service charge not  eligible for Universal Credit

Reference number

This is your account number

Amount due

The amount due each month (rent and service charge). If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes

Breakdown of rent and service charge

A breakdown of the amount due including rent, service charge covered by Universal Credit and service charge not  eligible for Universal Credit

Your Bill explained - JJH_Leasehold_Rent-Review_27.1.21_5

Breakdown of your service charge

A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.

Total service charge

The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.

Breakdown of your service charge

A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.

Total service charge

The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.

Your Bill explained - JJH_Leasehold_Rent-Review_27.1.21_6

Description of service charge elements

Each element that contributes to your service charge explained

Description of service charge elements

Each element that contributes to your service charge explained

As well as the sections highlighted above, you will also find other important information within your documents. These may include:

  • Breakdowns of the different ways to pay us
  • Details on what the service charge pays for
  • Frequently asked questions
  • Guidance notes
  • Tenants rights and obligations

Make a payment

The quickest way to make a payment and manage your account is through our Resident Portal, which is accessible either online or through our app which can be found in the App store and the Google Play store.