Reference number
This is your account number
Understanding your rent and service charge documents
While you are a resident of a Johnnie Johnson property, you will periodically receive documents relating to your rent and, where applicable, your service charge. To help you understand what these contain, we have highlighted some key points in the documents below. Click on the bullets shown below to find out more about each section.
Amount due
The amount due each week. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes
Breakdown of rent
A breakdown of what is included within your rent
Reference number
This is your account number
Amount due
The amount due each week. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes
Breakdown of rent
A breakdown of what is included within your rent
Starting date
Date that the new rent amount will be in effect from
Changes to charges
Breakdown of any changes to charges included within the rent
Starting date
Date that the new rent amount will be in effect from
Changes to charges
Breakdown of any changes to charges included within the rent
Reference number
This is your account number
Amount due
The amount due each week. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes
Reference number
This is your account number
Amount due
The amount due each week. If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes
Breakdown of your service charge
A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.
Total service charge
The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.
Breakdown of your service charge
A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.
Total service charge
The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.
Description of service charge elements
Each element that contributes to your service charge explained
Description of service charge elements
Each element that contributes to your service charge explained
Reference number
This is your account number
Amount due
The amount due each week (rent and service charge). If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes
Breakdown of rent and service charge
A breakdown of the amount due including rent, service charge covered by Universal Credit and service charge not eligible for Universal Credit
Reference number
This is your account number
Amount due
The amount due each week (rent and service charge). If you claim Housing Benefit or Universal Credit, please ensure you inform your local authority/DWP/Universal Credit of any changes
Breakdown of rent and service charge
A breakdown of the amount due including rent, service charge covered by Universal Credit and service charge not eligible for Universal Credit
Breakdown of your service charge
A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.
Total service charge
The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.
Breakdown of your service charge
A breakdown of the different items that contribute to your service charge, including the previous years estimate and our estimate of the change to this year.
Total service charge
The service charge broken down in to your monthly share; your total share for the upcoming year, and the total service charge for your property.
Description of service charge elements
Each element that contributes to your service charge explained
Description of service charge elements
Each element that contributes to your service charge explained
As well as the sections highlighted above, you will also find other important information within your documents. These may include:
- Breakdowns of the different ways to pay us
- Details on what the service charge pays for
- Frequently asked questions
- Guidance notes
- Tenants rights and obligations
Make a payment
The quickest way to make a payment and manage your account is through our Resident Portal, which is accessible either online or through our app which can be found in the App store and the Google Play store.
Ways to pay rent
Take control of your monthly rental payments and find out the best ways to pay – we’ll show you how.
Benefits & money advice
If you have any money worries or need support with your benefits, we can help. You may find the help you need on our website, or you can call our Customer Experience Team and ask for a callback from a member of our Money Advice Team.
Universal Credit
Universal Credit is a single payment to help with your living costs, if you are on a low income of out of work. It will eventually replace six of the existing welfare benefits that will be phased out.