Who will attend?
The Property Walkabouts are open to all Johnnie Johnson Housing residents. At each walkabout a member of our Neighbourhoods Team will walk around the property with a selected resident and inspect together the quality of the estate services and keep note of any comments and feedback.
Where and when are they?
Our Property Walkabouts are scheduled on multiple dates at every JJH location, depending on the type of the property, so they can be accessible from all our residents who want to be involved in the inspections.
What if a resident is unable to walk around the property?
We want all our residents to be involved in the inspection process. If a resident has health or mobility issues which may make it difficult for them to walk around the property we recommend to speak with your Community Housing Officers and they will keep note of your feedback. Please let us know in the form below if you need to make us aware of any health or mobility concerns which may make it difficult to walk around the property.
What to do if something is not right?
Please don’t wait for a Property Walkabout if you notice that something is not right. Report a repair via one of the methods listed below.
- Report a repair via our Resident Portal
- Report a repair via our online form
- Phone our Customer Experience Team 0345 305 5335
- Talk to your Community Housing Officer (CHO) – find their details here
Complete the form below to show your interest and a member of our team will get in touch to let you know the next inspection scheduled at your property.
Property Walkabouts Form
Benefits & money advice
If you have any money worries or need support with your benefits, we can help. You may find the help you need on our website, or you can call our Customer Experience Team and ask for a callback from a member of our Money Advice Team.
You said, we did
We take your feedback and suggestions for improvement very seriously and always work to resolve issues and concerns as quickly as we can. In our efforts to be transparent and honest, we like to share what we’ve done to improve.