Regulation & governance

We are regulated by the Regulator of Social Housing (RSH) and are held accountable against the Housing Ombudsman Framework. We currently hold the highest regulatory rating a housing association can achieve, with a G1 for Governance and V1 for Financial Viability. This was successfully regained in November 2020 after our latest in-depth assessment (IDA), which takes place every four years.

GDPR

As a trusted provider of housing services, we are fully committed to the protection of your data.

Improving performance and services

Our corporate strategy focuses on bringing significant change for the benefits of residents, stakeholders, and colleagues working to deliver our services. We are committed to working with the RSH to continually improve performance and service delivery for every single one of our residents.

We communicate our progress each year through our annual report, which provides a fantastic overview of our ongoing work.