Customer Operations Manager
What’s your background?
Before joining JJH in March this year, I managed commissioned services in supported housing for over 20 years. In this time, I looked after housing and advocated for vulnerable homeless people with complex needs. I managed HMP Manchester Prison Visitors’ Centres and Prison Link Housing teams, and most recently established the UK’s first and longest running Housing First Pilot Project – supporting women offenders with complex needs. I’m really proud that we won Homelessness Service of the Year 2019, with the project subsequently being rolled out nationally and tackling homelessness with amazing outcomes.
What does your role involve?
I’m responsible for Customer Experience and Welfare along with income for the business.
What do you enjoy about your role?
Everything! I love being part of the business at this exciting time, working with colleagues who believe strongly in our Customer First values and influencing improvements in customer experience and welfare.
What are the main challenges for you?
Across the business, we have new staff learning new roles and skills, which is obviously challenging. However, our colleagues are committed and enthusiastic, and accept the challenge with real positivity.
What are you looking forward to in your role over the next 6 months?
Embedding new roles, watching teams flourish and seeing the positive impact this will have on our customers and services.
Tell us about yourself
As a busy working Mum, I love spending weekends on the beach with my children (who have suddenly become young adults!) and can often be found paddleboarding or kayaking.