Our colleagues are passionate about delivering our resident promise of #LoveWhereYouLive, ensuring it is brought to life in the homes and services we provide and customer service we deliver.
We know that we may not always get it right, but by listening to the voice of our customers and learning what matters most to you, we can work in partnership to put things right and improve our services.
Thank you for taking the time to share your feedback.
Other ways you can get in touch
You can also get in contact with us and share your feedback in one of the following ways:
- Phone: Customer Service hub 0345 305 5335 Monday – Friday 8.30am – 5.00pm.
- Talk to either your Community Housing Officer (CHO) – hopefully you have their details, but if you don’t please call the Customer Service hub.
- Email: talktous@jjhousing.co.uk
- In writing: please post to Johnnie Johnson Housing, Eden Point, Three Acres Lane, Cheadle Hulme, Cheadle, SK8 6RL
It’s worth noting that if you are raising a concern for the first time, we won’t log that as a complaint, but will still action your request where possible.
You can also review our Complaints Policy and Complaint Handling Code Self Assessment as part of the updated Ombudsman Code for Complaints, below.
Home advice & guidance
We realise that from time to time you may need a little home advice guidance from us with regards to your tenancy and other related matters.
Customer promise
We want you to be happy with the services you receive, so we created our Customer Promise to reinforce our ongoing commitment to provide outstanding customer service and affordable housing.
Regulation & governance
We are regulated by the Regulator of Social Housing (RSH) and are held accountable against the Housing Ombudsman Framework.