Annual Resident Conferences

The Annual Resident Conferences are a great opportunity to hear and feedback on key business updates affecting you and your home.

Our latest Annual Resident Conferences took place in October 2023 across three different locations to enable more residents to attend, hear and feed back on key business updates.

Colleagues from across the organisation hosted 80 residents at our three Annual Resident Conferences at Spey House in Stockport, Vulcan House in Sheffield and Boulmer Court in Durham. 

Guests had the opportunity to hear from some of our Executive team and other colleagues, as well as senior members of the Sanctuary team, about the impending partnership. We gave an update on Tenant Satisfaction Measures (TSMs) as well as tips around budgeting for winter and keeping warm, and we informed our customers of our investment and improvement plans.

While lunch was served, residents were also able to join breakout sessions with our Money Advice, Wellbeing and Digital teams as well as being able to talk to Tivoli and Fortem representatives.

“I had a lovely time and met some lovely board members and other people.
Thank you for a lovely day”

JJH resident

Dates for our Annual Resident Conferences in 2024 will be published soon.