New Rent and Service Annual Statements for 2024-2025

First Published: 28/02/2024

New Rent and Service Annual Statements for 2024-2025

We want to inform all customers that you will soon receive updated rent and service annual statement for 2024-2025. These contain important details about your housing payments that you need to review. The amount of increase will depend on the type of home you live in, and the size of your property. All of this is explained fully in the changes to your rent and service booklet that you will receive in the mail.

When you receive your statement, inflation may be lower than the level we use to calculate the rent increase. Based on Government guidance, we have to use the September Consumer Price Index to set our rents.

Find your new rent and service statement in the post

We will be sending the updated statements in early March 2024. If you have not received your booklet in time or have any questions please contact us online by completing this form and select ‘Rent, Payments and Service Charges’ on the ‘Reason for contacting field’ or email directly. To help you understand what these changes mean to you, please read our frequently asked questions document here.

What if I cannot afford the new charges?

Our Money Advice Team are running drop-in sessions that you can book onto. Talk to a member of Johnnie Johnson Housing team who will help you to access this service. There are also external agencies we can refer you to who can help with benefits advice or housing options.

I pay by Direct Debit – what do I need to do?

You don’t need to do anything. We will amend your direct debit and send you a letter to let you know what the new amount will be. If you have arrears on your rent account or are not 4 weeks in credit an extra £4.65 per week will be added to pay off any arrears or accumulate your 4 weeks rent in advance. This is subject to your tenancy agreement and is standard practice.

What do I do with my Universal Credit?

If you receive Universal Credit you will need to complete a task on your journal after 1 April 2024 (not before) to update your rent and service charge figures.