Getting online

Everyone and everything is moving online, including us. Find out how you can get online too.

Using the internet can save you both time and money. Digital services are becoming more and more common, as people look for the ease and convenience of accessing services anytime, anywhere.

Universal Credit is now a digital service too, so if you receive or are applying for Universal Credit, you will also need to do so online.

There are some limited circumstances where you may be eligible to claim Universal Credit in person or over the phone, due to illness, disability, or you have issues with reading and writing or using a computer.

At Johnnie Johnson Housing, many of our services will soon be accessible online, 24-hours a day, through our Resident portal and our new app.

Whatever your age or circumstances, it’s not too late to get online. No matter if you have never accessed the internet or you want to increase your skills and knowledge, there are a range of services that can help you.

If you don’t have access to the internet at home then you can usually get online at your local library, community centre, Jobcentre or Local Authority using a computer or tablet. You can even access websites through a smartphone.

If you need to learn how to use a computer or tablet access the internet, or improve your existing skills, your JobCentre or local library often run courses or will help you find a course.

If you already have access to the internet at home, there are plenty of free online courses that will build your confidence in these areas. LearnMyWay is one of many online providers that offer courses.

You can also look on the Age UK website or call them on 0800 678 1602, as they offer free computer and internet courses locally.

To make the most of online services you will need an email address, and you must have one to claim Universal Credit. If you don’t already have one, you can set up a free email address. The three most popular email providers that offer free email accounts are Gmail, Outlook, and Yahoo Mail.