Utilities & household bills

We’ll show you how to save on your household bills and what to do if you’re having problems with payments.

If you are having difficulty paying your household energy bills, you should call your supplier immediately and explain your situation. If you let them know you’re having problems early on, often they will help you by setting up a more manageable payment plan.

You can compare gas and electricity tariffs at Ofgem-accredited price comparison sites like USwitch and MoneySuperMarket.

These sites also compare mobile phone, landline and broadband tariffs as well as household insurance.

Click here for a full list of Ofgem-accredited price comparison sites.

Don’t be afraid to call your existing supplier and haggle. They would rather keep your business than losing you to a competitor. Let them know that you are thinking of switching and see what they will do to keep your custom. Often they will offer you a discount to stay. If you don’t ask, you don’t get!

The better prepared you are the more likely you are to negotiate a discount with your existing supplier – make sure you know how much you’re paying and how much cheaper you could get the service elsewhere if you switched.

If you have a water meter fitted, you will only pay for the water you use. Check out the water meter calculator on the Consumer Council for Water’s website to see if you can save some money – it will depend on a number of factors.

Not everyone is better off on a water meter so it’s best to check the water meter calculator before making any decisions. If you aren’t online, you can call them on 0300 034 2222 in England or 0300 034 3333 in Wales, Monday – Friday.

Money worries & benefits advice

If you have any money worries or need benefits advice, we can help. Call our Customer Service Hub and ask for a call back from our Income Services team.