Resident Consultation on Consumer Standards in Housing
What is the Resident Consultation on Consumer Standards?
The Regulator is seeking views on the draft consumer standards and Code of Practice as they develop their approach to delivering a new and strengthened consumer regulation regime. For this purpose, landlords, tenants and anyone with an interest in social housing is being asked to express their views on four revised consumer standards.
Why are we holding this online session?
We want to provide all our customers with the information they need to participate in this consultation and express their views on the draft set of consumer standards.
Who will attend?
In this meeting you will have the opportunity to hear more from our Assistant Director of Customer and Neighbourhoods , Kate McArdell-Broome.
Location: Online meeting via Microsoft Teams
Date: Tuesday 3 October 2023
Time: 11am – 12pm
Agenda:
- What is the Resident Consultation on the Consumer Standards.
- What are the new standards.
- How residents can submit their views.
The session will be recorded.
Speak to your Community Housing Officer or fill the form below to join the session online.
Sign up to our Online Session – Resident Consultation on Consumer Standards in Housing.
Submit your views
Repair responsibilities
Certain issues are your responsibility to resolve and some are our responsibility. We have set out some guidance on what is and isn't covered.
Maintenance & repairs
We all know that from time to time you may need to report a repair to us or need advice on how to fix a problem around the home. The maintenance and repairs section of our website has everything you need to help rectify your problem.