Need help paying your water bill?

First Published: 06/02/2023

Need help paying your water bill?

Read on…

With increasing household bills an issue for many, we put together a short post to help with your water bills. Find out if you can cap your bill, reduce your water usage & look at various options to help paying water bills – see below.

Cap your bill with WaterSure

WaterSure is a scheme designed to help certain customers cap their water bill at the price of the average metered bill for the local area. This scheme only applies if your metered water bill is less than this cap.

You may be eligible if:

  • You have a water meter or you are waiting for one to be installed.
  • You pay an assessed charge because your property is not suitable for a meter reader.
  • You are on certain benefits / have high essential use of water.

Visit the Citizens Advice Bureau website for full details of eligibility criteria.

Reduce your water bills

Citizens Advice have a dedicated webpage listing helpful tips on reducing your water bill:

Payment help

If you are struggling to pay your water bill:


Find out about the new Energy Bill Relief Scheme and how it affects housing association residents.