Renters Responsibilities and Policies
As a customer who rents your home from us, we understand the importance of being open, honest, and transparent. That's why, in this section of our website, you will find all of the responsibilities, policies, and procedures relevant to your rent tenancy.
To read any of the policies outlined below, please click on the PDF or, to download a copy of a policy, simply click on the download icon next to the policy you want to download.
See your policies in the portal
While we hope to have the answers to all your questions on our website, if you're looking for more specific information regarding your tenancy, log into the portal to see your documentation.
Log inRelated information
Payments
Here you can make a safe and secure rent payment directly to us. Find out about ways to pay and find help and support with money matters.
Maintenance & repairs
We all know that from time to time you may need to report a repair to us or need advice on how to fix a problem around the home. The maintenance and repairs section of our website has everything you need to help rectify your problem.
Home advice & guidance
We realise that from time to time you may need a little home advice guidance from us with regards to your tenancy and other related matters.